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Linda was the Director of the Volunteer Centre in Hamilton for nearly ten years. There, she worked extensively with leadership volunteers, and delivered workshops and papers on volunteer program management to thousands of participants with a particular specialty in volunteer/paid staff/union relations. Linda now works as a private consultant, specializing in the nonprofit sector. Perhaps best known for her workshop and training activities, Linda presents original and custom sessions on volunteer program management and board development across North America and now into Europe, Asia and Australia. Linda’s presentations are consistently practical, substantive, and challenging. As the author of Volunteer For The Health Of It, Linda has developed considerable expertise in the relationship between voluntary action and wellness. She has extended her work in this field in a number of subsequent research projects on how to enhance accessibility and social inclusiveness in and through voluntary action. Linda's 1992 publication, By Definition: Policies for Volunteer Programs, became an immediate best-seller. Linda’s AudioWorkshop™ on discipline and dismissal of volunteers entitled Yes You Can, offers a policy framework and practical strategies for dealing with one of the sector’s most difficult and challenging topics. A manual entitled Well-Centred, published in 1997 by Volunteer Canada, extended Linda’s exploration of policy development into the toughest policy questions faced by Volunteer Centres and other similar matching agencies. Beyond Police Checks: The Definitive Volunteer & Screening Guidebook, a 1999 manual on the high stakes topic of screening, quickly became a must-have resource for managers of volunteers everywhere. Her 2003 publication, Better Safe... Risk Management In Volunteer Programs & Community Service has fast become the essential risk management sourcebook from this trusted and internationally acclaimed author and trainer. Linda’s most recent book, Best of All: The Quick Reference Guide To Effective Volunteer Involvement was released in the spring of 2005. This concise collection of best practice in volunteer program management was initially written for new managers of volunteers and for organization leaders, often volunteers themselves, who coordinate the efforts of other volunteers. Twelve fast, smart, 20-minute chapters include hundreds of ready-to-apply tips and a wealth of proven techniques to help volunteers be the best they can be. Described as the “quick-study course for the person with limited time to do a really important job,” Best of All is already attracting the attention of larger organizations which are seeking to have it customized to become their own in-house volunteer program management manual. Early readers are suggesting Best Of All is an ideal textbook for the field of volunteer program management. As organizations begin to understand the full value that volunteers add to service delivery and the potential of volunteers to become solvers of organizational problems, they recognize the value of investing in effective volunteer participation. There is a growing awareness that upgraded program management systems and supportive infrastructure are necessary to produce safe and productive volunteering. Linda Graff and her Associates are frequently engaged as consultants to nonprofits, conducting volunteer program reviews and helping organizations to implement current best practice in volunteer program management. Research, facilitation, and consultation round out Linda’s specialty areas and lead her into exciting projects on topics such as mergers, organizational development, and outcome evaluation design for local, provincial, national and international nonprofit organizations. Linda brings to her work a more than thirty-year history of involvement in the feminist movement and in women's organizations where she has concentrated on issues of social justice and equity. The principles of inclusivity and respect for diversity pervade all of her work. Linda holds B.A.
(Sociology), B.S.W., and M.A. (sociology) degrees from McMaster University
in Hamilton, Canada.
In 2003 Linda proudly received the Distinguished Service Award from the Association of Volunteer Administration for her authoritative leadership on risk management in the world of volunteerism and her articulate advocacy for ethical volunteer management. Our Associates
Jody Orr
The Chrysalis Group specializes in a number of areas, notably organizational change and organizational development, whole systems decision-making, public participation/community development programs, governance and policy research, analysis and development. Jodys expertise has been harnessed in the past by Linda Graff And Associates Inc. in order to design and implement tailored research processes and instruments, to provide analysis of results and to partner with other Associates in the development of major reports based on these results. Jody was a lead staff person in a variety of major not-for-profits for 15 years before forming The Chrysalis Group in 1995 with her business partner who now operates a European-based branch of the consultancy. A skilled manager, researcher and community developer, she works primarily in the municipal and the not-for-profit sectors. Major projects of the consultancy have included facilitating the development of governance structures for a number of organizations, designing and supporting major participatory community planning processes, designing major evaluation templates for use by municipalities across Ontario, facilitating the growth of new organizations and encouraging, wherever possible, the development of strategic capacity in client organizations. The firm is committed to values-based consulting and sees the contracting process as one which explores fit on both sides of the consulting relationship. Contact Information
Gilles Gagnon is the founder of True Connections Video Productions (TCVP), a Toronto based video production company that specializes in promotional, instructional, and educational videos. He works as the producer, director, videographer and editor of the company and has a team of associates who bring specific expertise like design and camera operation. TCVP has worked with such organisations as Baycrest, Brantford Professional Fire Fighters Association, Community Child Abuse Council, Hamilton Professional Fire Fighters Association, Injury Management Solutions, Lomaver Tours, Rotary International, Shad Valley International, and The Royal Conservatory. Gilles combines 25 years of experience in Information Technology, web development, audio engineering and video production. He has worked for companies such as Digital Equipment of Canada, Wesco, Bank of Bermuda, Andres Wines Ltd and True Connections Computer Consulting and Web Development. Gilles has supported Linda Graff And Associates Inc. since 1993 in various capacities, including computer technical support, web maintenance, and most recently video production. Gilles also facilitates animation and film making workshops at the National Film Board of Canada. His personal project is The Wisdom Speakers (www.TheWisdomSpeakers.com) – a web based inspirational site that includes 5-minute video vignettes of interesting people he has met in his travels. As a musician and composer, he has produced, engineered, mixed and recorded three CDs. Gilles Gagnon .
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